Homecare R&J 
quality cleaning services

Homecare R&L  LLC. Cleaning Services

Serving the Jersey city Bay Area Since 2023

​company policy:
Homecare R&J LLC
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Cleaning House Company Policy

1. Service Details:
- Our cleaning services include general house cleaning, deep cleaning, move-in/move-out cleaning, and post-construction cleaning.
- We provide our own cleaning supplies and equipment, unless the customer requests otherwise.
- Our cleaning services are available on a one-time basis or as recurring appointments (weekly, bi-weekly, monthly).

2. Scheduling and Rescheduling:
- Customers can schedule appointments by contacting our customer service team via phone, email, or online booking platform.
- We require at least 24 hours' notice for any appointment rescheduling or cancellation. Failure to provide sufficient notice may result in a cancellation fee.

3. Pricing and Payment:
- Our pricing is based on the size of the house, the level of cleaning required, and any additional services requested by the customer.
- Payment is due on the day of service. We accept cash, credit/debit cards, and online payments.
- Any additional services requested during the cleaning appointment will be billed separately.

4. Access to the House:
- Customers are responsible for providing access to the house during the scheduled appointment time.
- If the customer is not present, they should make arrangements to provide a key or access code to our team.
- Our team members are trained to handle keys and access codes with utmost care and confidentiality.

5. Customer Responsibilities:
- Customers are responsible for ensuring a safe and clean working environment for our team members.
- Customers should inform us of any specific cleaning requirements or areas to be avoided.
- Customers should secure or remove any valuable or fragile items prior to the cleaning appointment.

6. Satisfaction Guarantee:
- We strive for customer satisfaction. If a customer is not satisfied with our service, they should contact us within 24 hours, and we will address their concerns promptly.

7. Liability:
- Our team members are trained professionals, but accidents can happen. We carry liability insurance to cover any damages caused by our team members.

8. Confidentiality and Privacy:
- We respect our customers' privacy and treat all personal information with strict confidentiality.

9. Code of Conduct:
- Our team members are expected to maintain a professional and courteous demeanor at all times.
- Any form of harassment or misconduct will not be tolerated.

10. Termination of Services:
- We reserve the right to terminate services if a customer engages in abusive behavior towards our team members or violates our policies.

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This policy sets out the guidelines and expectations for both the cleaning house company and its customers, ensuring a smooth and professional working relationship. It covers various aspects such as service details, scheduling, payment, customer responsibilities, satisfaction guarantee, liability, confidentiality, code of conduct, and termination of services.